White Cloud COVID-19 Current Situation

Amid the growing concerns about Coronavirus COVID-19 in Kentucky, we are continuing to monitor the latest reports from the Centers for Disease Control (CDC) and have taken additional precautionary measures for the health and safety of our customers and colleagues. 

As always, we have a strict policy that if any employee is experiencing symptoms of any contagious illness, that they are tested and cleared by medical professionals before they are allowed to come back into work.

Office Hours/Payment Options

• As of March 17, our office lobbies are closed to visitors, but all office staff are working as normal either in office or from home to assist you over the phone.
• You can pay online or view your account at www.wcloudus.com from home 24/7 or you can call us during business hours at 855-552-2253.   There is no extra charge to use your bank account or credit/debit cards for payments.
• If you normally pay cash, you will need to get a money order, or you can leave a check in our payment drop boxes outside our offices.

Service and Installation

• All installs and service calls are being pre-screened to ensure everyone's safety
• Our techs will still be dispatched to resolve any issue we can from outside the home.  The majority of our service calls can either be handled by our customers powering down their equipment and powering back up.  Just about everything else can be resolved from outside.
• Those needing equipment swaps will be offered "touchless swap and drops" where you will leave your equipment in a dry safe location, where we can retrieve and leave your new equipment there for you.
• If you have an issue that we cannot resolve over the phone, or by repairs outside, we may ask to reschedule.  We ask that you are patient with us as we make every attempt we can to resolve your issues over the phone.
• We are still performing installations on homes that are wired for services.  If they are not wired, we may still yet be able to serve with a temporary installation.  These kind of installations are not up to our quality standards, but will get most customers going.  We will book a follow-up workorder when things get back to normal to finish in these cases.

Free Public Wi-Fi Hotspots

• We have public Wi-Fi hotspots in the following parking lots:
  • In front of our Owenton office, located at 150 Progress Way
  • In front of our Knob Creek/Brooks office, located at 4890 Knob Creek Rd
  • Muhlenberg Water office in Bremen
  • Sacramento Water Works (former Fire Dept) in Sacramento

We take yours and our employees safety seriously.  As a result we will apply common sense to ensure it won't be spread by interactions with our company.

We will continue to monitor the situation closely and will implement additional measures as needs arise.  Please follow our Facebook page (www.facebook.com/getwhitecloud) or the articles page on website, www.wcloudus.com/articles for the latest updates.