Many people are working and doing school from home during the Social Distancing activities (or non-activities) recommended by the CDC to limit the spread of COVID-19.
At White Cloud Communications we are monitoring our network utilization closely, and are running with plenty of available bandwidth on all segments of our network ensuring that there are no bandwidth (speed) shortages.
Most calls from customers experiencing issues we receive are related to in-home WiFi issues, not our network that provides service to your home. Now more than ever, WiFi network may experience issues due to the additional simultaneous use you may not normally see.
To determine whether the issue is the WiFi or our equipment/network, be sure you test your connection with a computer or laptop plugged directly into the modem (if you are served by our cable network), or router (if are served by our tower network). If it works there, your issue is going to be in your in-home network.
WiFi requires clean radio signals between your devices and the router. The router and the devices need to "hear" each other without other things interfering.
Here are some points to consider, to help improve your wireless experience in your home:
Best Modem Placement:
Be safe, stay home and be assured we are here to support you!