Internet Tips & Troubleshooting
How do I Connect to my WiFi?
How do I change my WiFi Password
To access your e-mail:
My Service isn't working, what do I do?
How do I check my Internet Speed?
You can use a speed test site to check your speed at any time. Keep in mind, they may not be accounting for wifi interference, so use a wired connection. Also keep in mind it doesn't account for other devices using bandwidth in your home. www.speedtest.net is a good one to try!
Will trees affect my service.
Go get a chainsaw! Seriously, do it safely, but for our Fixed Wireless Internet, trees can affect the signal we send to your home. So if you have a tree in the way of your access point, call us and we can check into moving it first!
I forgot to pay my bill, and got turned off.
You can go back online immediately by visiting our website, www.mywhitecloudus.com. Go to your account by choosing the option under Accounts and Billing. Your service will come back on automatically in about 5-10 minutes after making a payment.