Cable TV Tips & Troubleshooting
With Your Dual Turner DVR You Can:
Record 1 show and watch another live at the same time.
Record 2 shows at the same time and watch one of the two shows you are recording.
Recording 2 shows at the same time and watch something you’ve previously recorded on your DVR.
Single Touch Recordings:
Press RECORD on the remote while watching TV or looking at the guide
Recording From The Guide:
Press Guide on the remote. Using the arrow keys, highlight your chosen program.
Press the INFO key on the remote.
Highlight the record button and press OK to start recording a current program or to set up a series recording.
OR, instead of highlighting the record icon, highlight the clock and press OK to view upcoming times for the program and choose a future time to record the program.
Setting A Series Recording:
Press GUIDE on your remote. Using the arrow keys, highlight the program you wish to record as a series.
Press INFO on the remote.
Highlight the record icon and press OK.
Using the arrow keys, highlight "Create a Series Recording" and press OK.
Select the options you wish to use for your recording.
*If you try to schedule more than 2 recordings at the same time, you will be prompted to select which programs you prefer to record.
Record 1 show and watch another live at the same time.
Record 2 shows at the same time and watch one of the two shows you are recording.
Recording 2 shows at the same time and watch something you’ve previously recorded on your DVR.
Single Touch Recordings:
Press RECORD on the remote while watching TV or looking at the guide
Recording From The Guide:
Press Guide on the remote. Using the arrow keys, highlight your chosen program.
Press the INFO key on the remote.
Highlight the record button and press OK to start recording a current program or to set up a series recording.
OR, instead of highlighting the record icon, highlight the clock and press OK to view upcoming times for the program and choose a future time to record the program.
Setting A Series Recording:
Press GUIDE on your remote. Using the arrow keys, highlight the program you wish to record as a series.
Press INFO on the remote.
Highlight the record icon and press OK.
Using the arrow keys, highlight "Create a Series Recording" and press OK.
Select the options you wish to use for your recording.
*If you try to schedule more than 2 recordings at the same time, you will be prompted to select which programs you prefer to record.
Troubleshooting:
I'm getting "No Signal" on my TV, what do I do?
You need to make sure your TV is tuned to the same input your set-top box or DTA is connected to. Most DVR's and DTA boxes are connected to HDMI-1. Most other boxes, such as our SD converter, you'll need to make sure your TV set is tuned to channel 3.
What Do I Do If My Set-Top Box Won’t Respond When I Press A Button On My Remote Control?
Verify that the remote control is in "Cable" mode.
Make sure there are new batteries in the remote.
Check to be sure there is a clear "line-of-sight" between the remote and your set top box.
What Do I Do If My My Guide Isn’t Showing Me What Is On The Channels?
Usually this happens when the box has been recently set up or reconnected to a power source. Wait 15-20 minutes for all the information to download.
What if I see "One Moment Please" on the screen?
Reset your box by unplugging it and plugging it back in. If this doesn't correct the issue, please contact us. There may be an issue we need to correct for you.
Will My Recordings Still Be On My DVR If My Set-Top Box Loses Power?
Any program saved on the box before the power is lost, will be preserved. You will only miss recordings scheduled during the loss of power.
I'm getting "No Signal" on my TV, what do I do?
You need to make sure your TV is tuned to the same input your set-top box or DTA is connected to. Most DVR's and DTA boxes are connected to HDMI-1. Most other boxes, such as our SD converter, you'll need to make sure your TV set is tuned to channel 3.
What Do I Do If My Set-Top Box Won’t Respond When I Press A Button On My Remote Control?
Verify that the remote control is in "Cable" mode.
Make sure there are new batteries in the remote.
Check to be sure there is a clear "line-of-sight" between the remote and your set top box.
What Do I Do If My My Guide Isn’t Showing Me What Is On The Channels?
Usually this happens when the box has been recently set up or reconnected to a power source. Wait 15-20 minutes for all the information to download.
What if I see "One Moment Please" on the screen?
Reset your box by unplugging it and plugging it back in. If this doesn't correct the issue, please contact us. There may be an issue we need to correct for you.
Will My Recordings Still Be On My DVR If My Set-Top Box Loses Power?
Any program saved on the box before the power is lost, will be preserved. You will only miss recordings scheduled during the loss of power.